No evidence but plenty of runaround in Ontario Shores’ decision to cut adolescent long-stay beds

When James Martin, a former program facilitator at Whitby Mental Health Centre (now Ontario Shores Centre for Mental Health Sciences) sent a letter to the Minister for Child and Youth Services asking about funding for the hospital’s adolescent programs, the Honourable Laurel Broten sent him a tersely worded letter suggesting he instead contact the Central East Local Health Integration Network.

The funding is linked to plans affecting an adolescent residential rehab program that the hospital has run for more than 40 years. Youth from across the province with three to seven prior hospitalizations are admitted to the program. In the past it has claimed success with teens for which the mental health system was a revolving door.

When Martin did just that, asking for a record of consultations undertaken by the hospital and evidence to support the changes, he received a letter back from James Meloche, a Senior Director at the CE LHIN.

Instead of giving Martin what he asked for, the LHIN told him that Ontario Shores had “engaged in an extensive review of their Adolescent Inpatient Services through a process that included dialogue and input from community healthcare providers, users of Ontario Shores Services, hospitals, community agencies, Ministry of Child and Youth Services, school boards, family services, as well as representatives from the Child and Youth Worker profession at Ontario Shores.”

Meloche also omitted answering his question regarding clinical evidence.

In fact, we had heard this before – from Ontario Shores itself. It’s almost word-for-word from a letter sent by Glenna Raymond in December to Keith Lindsay, President of the Ontario Association of Child and Youth Counsellors.

Our local has asked for the specific consultations and evidence-based practices for weeks. They were told it had to be prepared, even though one would have to wonder why evidence used to make a decision had to be prepared AFTER the decision was made?

This week we tried again to access a detailed record of the consultations and evidence from the Central East LHIN. We were politely told that Ontario Shores would be willing to provide it to us. We still don’t have it.

Remarkably, Ontario Shores told OPSEU’s steward on the unit the delay is because the evidence and consultation list had to be instead given to the communications department to deal with the adverse publicity surrounding changes to the units. Have they never heard of the photocopier?

Meanwhile, time is ticking on the layoffs of 28 Child and Youth workers, who will be finished by mid-April.

When we contacted the American Academy of Child and Adolescent Psychiatry – purportedly the source of this evidence according to a Dr. Wilansky-Traynor – they said they too would like to know what evidence Ontario Shores is using from their organization.

Reviewing the AACAPs guidelines for adolescent residential care, it is hard to make the connection between its recommendations and Ontario Shores’ decision to layoff CYCs, merge the short and long stay programs, and reduce access to the long stay program.  

Even though this program is not covered under the accountability agreement between the LHIN and the hospital, the Meloche letter does acknowledge that the LHIN was “apprised of the service changes.” So why are they so reluctant to share what they know or ask needed questions?

Given the LHINs were created to look at the big picture in regional health care planning, why is it they are so hands-off when it comes to a program that is province-wide in scope? The long stay program is the only one of its kind in Ontario.

Further, why is no one asking why a group of Child and Youth Workers, who are among the list of consulted, are unaware of being consulted? In fact, the workers tell us they cannot find anyone who admits to being consulted on the specific changes to the long stay program. That includes referral hospitals and agencies to the program.

And of course, as we have seen before, consulting does not necessarily involve listening.

In the letter from CEO Glenna Raymond to Keith Lindsay, she says the consultation was about increasing access to specialized assessment, stabilization and treatment services – in other words, making more short stay beds available. That’s very different from consulting on whether to effectively gut a long-stay adolescent residential rehab program that has had success for more than 40 years.

It’s time the Minister of Health and the Minister of Child and Youth Services put a stop to this nonsense and demand some real answers from Ontario Shores.

In Brief: Smitherman gets a new radio job

Former Ontario Health Minister George Smitherman has found a new job. Smitherman is filling in for John Tory on Newstalk 1010 in Toronto. The Star reports that sources say Smitherman was offered an opportunity by his former boss Dalton McGuinty to run in the October 6, 2011 election.

NHS Board replaces Sevenpiper as CEO

The Board of the Niagara Health System is replacing Debbie Sevenpifer as CEO of the Niagara Health System. Sevenpiper was a lightning rod through restructuring efforts at the hospital corporation. Under her watch ERs were closed in Fort Erie and Port Colborne, raising the wrath of those communities. The hospital insists the announcement does not mean it plans to reopen the controversial hospital improvement plan. Meanwhile Health Minister Deb Matthews says she has no plans to appoint an investigator into the running of the hospital, something Niagara Falls politicians – including Liberal MPP Kim Craitor – had been asking for. Niagara Falls Council had voted unanimously on Monday to ask for an investigator. NHS is expecting a $3 million deficit this fiscal year, and a $7 million shortfall next year. This is despite significant government bailouts of the hospital. Sevenpifer will be replaced on an interim basis by Sue Matthews, a clinical professor at McMaster University and assistant professor at the University of Toronto.

In a press release from NHS, they described Sevenpifer as taking the hospital through “some of the most turbulent years in the history of health-care in the Niagara region.” No kidding.

 Rural and Northern Panel not dead, just consulting

 After a low key release of their Phase I report, the government’s Panel on Rural and Northern Health Care is touring to hear from local communities. A series of roundtables are taking place from January 24 – 31 in New Liskeard, Burford, Petrolia and Shelbourne. If that doesn’t work out for you, you can make a written submission to the panel or take part in an on-line survey in February.

MPPs Liz Sandals and Rick Johnson are leading the public consultations. For more information go to  http://www.health.gov.on.ca/en/public/programs/ruralnorthern/consultations.aspx

Healy & Juravich work with OPSEU to release home care music video

HAMILTON – Who says labour songs are dead? The Ontario Public Service Employees Union has produced a music video with recording artists Teresa Healy and Tom Juravich to highlight the exodus of Ontario’s home care professionals from an unstable work environment.

The song, “What Will You Do When I’m Gone?” was written by Healy and Juravich for a 2008 rally in Hamilton following news that the Victorian Order of Nurses and St. Joseph’s Home Care were dropped from a competition to provide visiting nursing services in the city. Both agencies had close to a century of history in Hamilton.

Healy & Juravich on the Hamilton waterfront in August.

As a result of the rally, a new moratorium was begun and the Hamilton competition cancelled.

Last spring Health Minister Deb Matthews said competitive bidding would return to home care despite the history of protest in many Ontario communities.

The union has argued that competitive bidding drives costs up and workers out as contracts change hands and jobs are lost. Patients in turn lose their long-time care providers, and waits increase as the sector is increasingly abandoned by health professionals who are frustrated by the unstable work environment.

“Unlike the sale of a business, when a home care contract changes hands, workers lose their jobs and are often forced to seek employment with new provider agencies at reduced wages and benefits,” says Warren (Smokey) Thomas, president of the 130,000-member union. “They also start again with minimum vacation and no union representation.”

The video is being distributed to media outlets this week and on-line.

OPSEU has produced a web site to host the video which includes a “making of” documentary, background information, a free download of the song, links to the artists’ sites and a form where patients, families and workers can leave their own stories behind.

The site is located at www.whatwillyoudo.ca. A French version of the site is also available atwww.queferezvous.ca .

The music video:

The short documentary about the video:

NDP leader critical of Ontario Shores decision to layoff child and youth counsellors

NDP leader Andrea Horwath has issued a release questioning the decision to layoff 28 highly trained child and youth counsellors at Whitby’s Ontario Shores Centre for Mental Health Sciences.

 “The McGuinty government acknowledges there is a crisis in mental health funding and has promised to fix the problems,” says Horwath. “Why is the government idle while drastic cuts are being made to the very services families need for treating their child’s mental health issues?”

Horwath, who is the NDP’s critic for Children and Youth Services, is calling for cancellation of the layoffs and protection of the existing adolescent residential rehab program.

“It appears as though the stage is being set to reduce and replace longer term residential services with short-term and outpatient programs,” she says. “For the young patients and their families, this marks a return to the ‘revolving door’ of services that experts in the field decry.”

Several prominent child psychiatrists have been critical of Ontario Shores over changes to the program, including replacing the child and youth counsellors with a smaller number of nurses, most of them RPNs. One of them, Dr. Gabrielle Ledger, resigned her post over the changes.

To read Andrea Horwath’s letter to the Minister of Health and Long Term Care, the Minister of Child and Youth Services, and the Chair of the Central East LHIN, click here:

http://www.opseu.org/news/press2010/jan-10-2011-hcrelease-letters.htm

Retired staff speak out against cuts to residential youth program at Ontario Shores

Two prominent former staff members at Ontario Shores Centre for Mental Health Sciences are critical of recent cuts to the hospital’s adolescent residential rehab program.

Robert Benner, who worked as the Program Coordinator at the Centre between 1974-1994 says recent changes to the hospital’s adolescent program ignore the lessons of the past.

“The success of the programs were built on a foundation of experience, ongoing modifications and adjustments based on the needs of clients and families and advances in children’s mental health,” he says. “The complexity of the clients often required individual programming that was tailored to meet their needs.”

While the current program relies on team-based care, Ontario Shores is eliminating 28 of the Child and Youth Workers on the unit and replacing them with a smaller number of nurses – mostly RPNs.

Benner says adolescents and their families received high-quality services for 40 years from a group of dedicated child and youth workers, nurses, psychologist and social workers.  This interdisciplinary team provided services to adolescents with the most complex needs in the province.

“The staffing changes 40 years ago were spearheaded by the Ministry of Health who identified a need for a discipline that was more focused on the unique needs of children and adolescents,” he says.

Benner says child and youth workers bring a unique set of skills that allow them to assess and design individual programs that address a wide range of skills – something other disciplines do not necessarily have the training to address.

Jim Martin worked for Ontario Shores from 1981 to 2003.  While most of those 23 years were spent as a Child and Youth Counsellor, he spent his final years before retirement as program facilitator in the Adolescent Residential Rehab program.  He says he was disappointed and saddened to hear the program was under attack.

“As many in the children’s mental health field know, that unique program was a place of last resort for teens with very serious complex mental health issues,” he writes in an open letter.

Martin says for every referral admitted into the program, there were two or three who were deemed appropriate but could not be accommodated due to a lack of beds.

“They were very difficult decisions to make,” he writes. “These weren’t just names in a file. They were young people, families and agencies who had reached the end of their rope trying to find adequate resources to address urgent needs.”

Martin says there needs to more long-stay adolescent rehab beds, not fewer.

To read Jim Martin’s letter (and others) go to:

http://www.opseu.org/news/press2010/jan-10-2011-hcrelease-letters.htm

CHPS raises concerns around regulation of pharmacy techs

The Canadian Health Professional Secretariat (National Union of Public and General Employees) has written to the President of the Pharmacy Examining Board of Canada to express concerns about the regulation of pharmacy technicians.

While CHPS recognizes that standards of practice and accountability are important aspects of the safe and effective health care, the NUPGE Secretariat raises five concerns around regulation of the pharmacy technicians, including the lack of a grandparenting process for current technicians, the high cost of the bridging program borne by pharmacy technicians, and the lack of job security if they no not pursue registration.

“We are aware of no other profession that, on moving from unregulated to regulated status, required its members to effectively requalify to practice,” states the letter from Co-Chairs Elisabeth Ballermann and Mike Luff.

OPSEU is a participating member on the Canadian Health Professional Secretariat. Concerns around the regulation of pharmacy technicians was raised in the last CHPS meeting at the end of November.

To read the full letter (PDF), click: CHPS letter to PEBC

Previous Diablogue article on this issue: https://opseudiablogue.wordpress.com/2010/09/10/the-oha-ministry-need-to-do-better-for-pharmacy-technicians/

 

Twenty more mental health layoffs in London-St. Thomas

LONDON — Mental health services at Regional Mental Health Centre – London and St. Thomas have been placed in jeopardy as a result of 20 layoffs announced yesterday.

The Ontario Public Service Employees Union received notice from the Regional Mental Health Centre that the positions will be gone effective May 12, 2011 due to budget restraint.

These positions include nurses, therapists, recreationist, social worker, clerical, dietary and housekeeping staff.

“The province just spent $495,000 to a private consultant to work on phase III of a 10-year mental health plan while on the ground mental health workers continue to lose their jobs,” says Warren (Smokey) Thomas, President of the 130,000-member public-sector union. “It’s getting harder and harder to believe the Ontario government is serious about improving mental health services.”

The only hairdresser serving clients at the centre is among those receiving layoff today, raising questions around how some patients will be able to maintain their grooming.

“It’s likely the families of patients will have to make arrangements at their own expense,” says Kim McDowell, President of OPSEU Local 152. “The kinds of activities that contribute to our patient’s dignity and self-worth are being eroded.”

Skills programming for patients at the centre will be reduced as both workshop activation therapists are losing their jobs.

The layoffs follow on the heels of the recent layoff of 28 child and youth workers at Whitby’s Ontario Shores in December.

Last November 85 staff left Regional Mental Health – London and St. Thomas as part of a transfer of beds to Grand River hospital in Cambridge.

Ontario Shores: High number of nursing vacancies makes replacing child and youth workers almost impossible

Ontario Shores Centre for Mental Health Sciences may have difficulty finding enough nurses to replace the 28 Child and Youth Workers it gave layoff notices to in December.

The layoffs call into question the future of the Adolescent Resident Rehab program which cares for youth from across Ontario.

The Whitby psychiatric hospital has posted vacancies for six registered nurses and 12 registered practical nurses to replace the CYWs. This is on top of current vacancies for more than 57 nursing positions at the hospital. That means Ontario Shores is presently seeking to fill 75 nursing vacancies.

Given the 28 Child and Youth Workers are expected to work their last day by April 13th, it doesn’t give the hospital much time.

This is further complicated by a high level of turnover of nurses and other professionals at Ontario Shores – a situation some staff are describing as a crisis. While new nurses may arrive to begin filling the large numbers of vacancies, the hospital appears to be absent of a strategy to stop those they already employ from walking out the door. With too few professional staff, workload accelerates as does the level of burnout and frustration and further turnover.

Some nurses have confided to the CYWs that they don’t feel comfortable taking over their jobs. The training for an RN and RPN is very different from the three year program the Child and Youth workers graduate from. Come April, the future of the program may be in doubt.

Ontario Ombudsman to investigate private non-emergency patient transfers

Ombudsman Andre Marin is going to investigate whether the Ministry of Health and Long Term Care and the Ministry of Transportation are ensuring adequate measures are in place to protect the public amidst concerns raised about private non-emergency transportation services. These transfers take place in vehicles that are not ambulances, but resemble them.

“We have received dozens of complaints from upset patients, their families, and from whistleblowers with the medical transportation industry who feel that patient safety is being compromised and that the government’s response to these issues has been inadequate,” Marin stated in a press release Tuesday. “Anyone who has had experience with these services is invited to call our office.”

The Ombudsman’s office says concerns raised so far include allegations of patients being injured, unsafe vehicles, a lack of infection control, insufficiently trained staff and a lack of official regulation or oversight.

“It’s about time,” says OPSEU Ambulance Division Chair Jamie Ramage. “The government has given these companies the authority to transfer these patients, however these companies are not held accountable or to a standard when it comes to equipment, patient comfort and care.”

He says while these patients may not necessarily need the services of a paramedic, they should not be denied the basic right of quality, care and comfort.

The special investigation will be completed in 90 days. Those with complaints can do so online at http://www.ombudsman.on.ca or by calling 1-800-263-1830.

Psychiatrist quits job, calls changes at Ontario Shores 30 years out-of-date

WHITBY – Changes to Ontario Shores’ adolescent program are 30 years out-of-date says Dr. Gabrielle Ledger, a Bowmanville psychiatrist who quit her job last month at the Whitby psychiatric hospital.

In a public letter, Ledger says she quit her job at Ontario Shores Centre for Mental Health Sciences as a direct result of changes being implemented there.

In December Ontario Shores issued layoff notices to about half of its child and youth workers as part of a merger of the short and long-stay adolescent programs. The long-stay adolescent residential rehab (ARR) program has successfully worked with youth from across the province that have had between three and seven prior hospitalizations.

“In my opinion, this proposed change reflects the hospital’s attempt to apply an adult model of mental health services to a non-adult population,” she writes. “This is a significant step backwards towards a model that is thirty years out of date.”

Ontario Shores plans on replacing about 28 child and youth workers with nursing staff providing a very different model of care.

Ledger says the adolescent programs at Ontario Shores are staffed by an experienced team of professionals who have collaborated for more than 25 years.

“Unfortunately the recent decision made by the administrators of this newly divested hospital suggests that they may be unaware of the history of the programs and the careful evolution that occurred before their tenure at Ontario Shores.”

Ledger is not the first health professional to speak about the move.

Dr. Krista Lemke, Medical Director of Child and Adolescent Mental Health Services a the Toronto East General Hospital, stated in a December letter that while nursing staff are equally essential team members and contribute their own unique skills, they often require additional training in child and adolescent mental health.

Lemke writes: “From a human resources perspective, this was a well-functioning team, capable of providing high quality care to a particularly vulnerable population of adolescents. It saddens me greatly to hear that this unique team no longer seems to be valued and may be largely disbanded.”

The complete text of the letters is available at http://www.opseu.org/news/press2010/jan-10-2011-hcrelease-letters.htm.

The Full text of Dr. Ledger’s Letter:

 Dec 26, 2010

To whom it may concern:

I am writing to outline my significant concerns regarding the changes underway in the Adolescent Program at the Ontario Shores Centre for Mental Health Sciences. I was previously the staff psychiatrist on the adolescent Assessment, Stabilization, Treatment and Transition (ASTT) program from September 2009 until December 2010. I resigned from my position as a direct result of the changes currently being implemented in this program.

My colleague, Dr. Krista Lemke, Medical Director of Child and Adolescent Mental Health Services at Toronto East General Hospital has recently written a letter outlining her concern that the impact of the changes underway in the Adolescent Program at Ontario Shores will be felt throughout the continuum of children’s mental health services in the province. I share her concerns and hope to expand on them in this letter.

As of December 13, 2010, the administrators of Ontario Shores have declared their intention to replace two thirds of the current frontline staff, Child and Youth Counsellors, with nurses. As a specialist in the field of children’s mental health, I am keenly aware of the differences in training and expertise of these two groups of professionals. They serve unique but complimentary roles in delivering high quality health care for our provinces most vulnerable youth. Their roles, however, do not overlap to the extent that one group can be replaced by the other. I fear that those proposing this exchange are insufficiently aware of the specifics involved in caring for mentally ill children. In my opinion, this proposed change reflects the hospital’s attempt to apply an adult model of mental health services to a non-adult population. This is a significant step backwards towards a model that is thirty years out of date; the child and youth counsellor representatives in inpatient children’s mental health programs are the product of a long, healthy evolution.

Another significant change already implemented in the adolescent inpatient programs at Ontario Shores concerns the elimination of half of the social work positions. This occurred in early 2010 and was the first decision that shook my confidence in the decision-makers at Ontario Shores. Inpatient adolescent mental health programs utilize social workers intensively. The most unwell young people admitted to psychiatric hospitals in Ontario deserve expert assessments of the family dynamics affecting their illness and their recovery. Once again, applying an adult mental health social work staffing model to youth is inappropriate.

Finally, the decision to eliminate the longer term Adolescent Residential Rehabilitation (ARR) program at Ontario Shores further reflects a lack of understanding of the unique function of this highly specialized program within the province. The program offers young people diagnosed with illnesses such as schizophrenia an opportunity to attempt a gradual reintegration to life outside the hospital setting by building a bridge to the rest of the world. Programming in ARR (designed by the child and youth counsellors) facilitated a progressive and successful return to social, family and academic functioning outside of the institution, but within the safety of the hospital and prevented repeated “bounce-backs” when young people return to crisis and require readmission. Sadly, one gradual but successful attempt at reintegration is less financially rewarding to institutions reliant on “results-based funding” wherein the revolving door pays.

The adolescent programs at Ontario shores are staffed by highly skilled, extremely experienced teams of professionals, some of whom have collaborated for over 25 years to carefully craft the best treatment for the most marginalized and most vulnerable youth. Unfortunately, the recent decisions made by the administrators of this newly divested hospital suggests that they may be unaware of the history of the programs and the careful evolution that occurred before their tenure at Ontario Shores. It saddens and concerns me that the transformation of the adolescent programs at Ontario Shores may be taking place without benefitting from a sophisticated understanding of the past, present and future of adolescent mental health.

Sincerely, Gabrielle Ledger, MD, FRCPC