Category Archives: Local Health Integration Networks

Some LHIN boards finally open door to hear directly from public

From the beginning Local Health Integration Network board meetings have only allowed the public to witness the proceedings, never to participate.

Given the LHIN mandate to engage the public, the opportunity to be seen but not heard appeared absurd. Many a contentious meeting took place where community members were acknowledged in the room, but never allowed to express their concerns directly before the board.

Now several of the LHINs are establishing opportunities for the public to make deputations at the monthly LHIN board meetings.

The Central East LHIN has set extensive guidelines for individuals or groups to make deputations up to 15 minutes in length. The CE LHIN will set aside up to 30 minutes – or enough time for two deputations per meeting. The individual or group has to make an application to speak 30 days before the next board meeting, and the application must be clear about the proposed content and “align with the CE LHIN’s strategic aims.”

The application will be vetted and the Corporate Governance Coordinator will notify the interested party if they have been approved or not. Materials presented to the board must be similarly vetted.

Given an agenda for the LHIN board is seldom posted more than a few days before these meetings, the applicant will not necessarily know if they are speaking to a matter for a decision before the LHIN.

This appears to be a very cumbersome process, and will likely discourage many community organizations from participating. Many of the issues that come before the LHIN are seldom known in the community 30 days in advance.

By comparison, the Erie-St. Clair LHIN presents an open mic at its board meetings.  Open mic presenters have only need of registering in person on the day of the board meeting. They are limited to five minutes for their presentation, followed by another five minutes for questions and answers. There is no prescreening.

Erie St. Clair also makes opportunities for the community to present before open education sessions of the board.

At least these two LHINs are making an effort to open up. The Wellington-Waterloo LHIN makes no such opportunities available, insisting the public put their concerns in writing.

Most continue to maintain they are interested in hearing from the public, but just not at their board meetings where real decisions are made.

The province is presently rolling out new guidelines for public engagement, but there is no mandate to open up board meetings to community participation.

If the LHINs expect us to take community engagement seriously, they should do more to connect the community to their decision-making boards. Erie St. Clair and the Central East LHIN are at least making a start.

SE LHIN looking to rationalize surgeries to as few as one regional hospital

Surgical services may end at Perth-Smiths Falls and Napanee Hospitals as part of a new clinical services roadmap in the South East region of the province.

The South East LHIN is now consulting the public on the issue. A series of “workbooks” are on-line, some putting forward ideas for change, others broadly hinting at them.

Unlike other such exercises, the SE LHIN is placing the emphasis of this new plan on financial sustainability.

“Our existing hospital system was built on a model that is decades old, that doesn’t reflect the economic realities we face today,” the LHIN web site states.

Despite the fact that core hospital budgets are going up by less than 1.5 per cent, the LHIN erroneously claims the cost of hospital care is increasing at twice the rate of inflation.

April 19th staff of the Perth and Smiths Falls District Hospital were given an unvarnished version of the options for surgeries.

They were told at a general meeting the LHIN is looking at everything from the status quo to providing all regional surgeries in Kingston. It’s clear from the ordering of the potential rationalization of surgeries that Napanee and Perth-Smiths Falls are the most vulnerable to these changes.

“If you ask the general public if they’re going to get hip surgery in six weeks or two weeks, I can guarantee you they’ll take the two weeks if they have to go to Brockville,” Georgina Thompson, Chair of SE LHIN told the Belleville Intelligencer.

The irony is Perth and Smiths Falls District Hospital presently has among the shortest wait times for hip replacement in the province. The wait is 71 days compared to 79 days in Brockville, 141 days at Kingston General Hospital and 192 days at Kingston’s Hotel Dieu.

Two weeks wait for hip surgery may sound good to the uninformed, but the LHIN hasn’t explained how rationalizing services from hospitals with short waits to hospitals with longer waits is somehow going to accomplish this. Presently the shortest wait for hip replacement is 49 days, not two weeks. For that you would have to travel to Brantford.

When the government introduced the idea of Local Health Integration Networks, OPSEU had argued it was paving the way for rationalization of services. At the time the union was accused of fearmongering. Now it appears to be happening.

All of this is also taking place as a provincial panel is looking at the question of what is the role of small and rural hospitals. That question may be answered before they get a chance to make their recommendations.

Thompson says such rationalization will streamline the way area hospitals work together, promising no hospital would close, but services may substantially change.

“We have seven hospital sites today. We will have seven hospital sites tomorrow,” she told the newspaper.

A committee from the Perth and Smiths Falls District Hospital has been meeting with the SE LHIN to demonstrate what the outcome of such choices would be on population health, including the impracticality of concentrating surgeries in a handful of regional hospitals.

The SE LHIN defines itself on-line as “an organization based in Belleville.”

Feedback on the roadmap will be accepted until May 15. To access the on-line workbooks, go to http://www.southeastlhin.on.ca/HealthCareRoadmap

LHINs claim benefit of local decision-making amid attacks from Hudak

The Local Health Integration Networks (LHINs) appear to be making an effort to communicate their value amid increasing attacks from provincial PC Leader Tim Hudak.

Hudak is campaigning hard on a platform of eliminating the LHINs. The problem is, he has never said what he would replace them with.

In today’s Sudbury Star, Louise Paquette, CEO of the North East LHIN, makes a pitch about the importance of LHINs making decisions locally, despite the fact that the geography of her LHIN runs from Parry Sound to Hudson’s Bay and North Bay to Wawa.

April 2nd Gerry Macartney, CEO of the London Chamber of Commerce, echoes Paquette’s comments in the London Free Press, claiming “all decisions are made in our community at open, public board meetings.”

Macartney met with the South West LHIN’s CEO Michael Barrett and came away a convert, claiming that while not perfect, the LHINs “are a huge improvement over what was there before.”

The LHINs do provide some level of process and planning to changes in the health system, but it is far from consistent. It is also sometimes overstated – Paquette claims credit for reduction in wait times while remaining silent on the substantial transfers of cash from the Federal government and the province.

Having a LHIN in place has made a difference. A decision this spring to close a community-based transitional mental health facility was put on hold by the Central East LHIN after we raised questions about the lack of planning for patients who resided there.

At the beginning of this month we raised questions about a botched transfer of a preschool speech and language program from Grey Bruce Health Services to the Grey Bruce Health Unit.  Unable to come to an agreement as to how these services would transfer, the hospital simply issued layoff notices to the speech language pathologists and their assistants. The Health Unit is now attempting to recruit the same people.

The problem is, the hospital has yet to submit an integration proposal to the South West LHIN as required under the Local Health System Integration Act. That integration proposal is supposed to have a HR plan — something clearly missing.  They are shooting first, asking permission afterwards. The LHIN informs us they have notified Grey Bruce Health Services that the proposal must be treated as an integration.

If there is one profession health care providers have particular difficulty recruiting, it is speech language pathologists. On average, it takes a health care provider a year to recruit a SLP in Ontario. Should these individuals decide to take their experience elsewhere, the health unit may face difficulty maintaining the preschool speech and language services the hospital formerly provided.

In 2008 the South West LHIN received a report from their Children and Youth Priority Action Team. The team recommended greater integration between providers of adolescent and youth services, including speech language therapy. They also stressed the need to have more equitable service throughout the LHIN, particularly in the north – represented by Grey and Bruce counties. It is not clear how transferring the service outside the scope of the LHIN will help integrate the program with other services within the LHIN.

Media reports suggest the decision had been made by the Ministry of Children and Youth Services, which only partially funds the service.

So, will we actually see a real decision, or will the SW LHIN make another decision after the fact?

It wouldn’t be the first time – Regional Mental Health London and St. Thomas issued layoff notices to staff long before the LHIN was able to rubber stamp plans to move their work to Cambridge. This January the Central East LHIN approved an integration after the agency had already closed its doors at the end of December. The question is, when the activity happens before the decision, is the LHIN really making any decision at all?

Given the SLPs and their assistants will be finished at the hospital in August, there is little time left to make a real decision. There are enough questions here for the LHIN to do more than wield a rubber stamp and claim how important local decision-making is.  Stay tuned.

CE LHIN tells Salvation Army to place closure plans on hold

The Central East Local Health Integration Network (CE LHIN) has asked Salvation Army Liberty Housing and Support to place their closure plans on hold.

OPSEU approached the CE LHIN and the Minister of Health’s office over last week’s unexpected layoff of the facility’s 11 staff. The union had argued that there appeared to be no process in place around the closure.

As a LHIN-funded health care provider, Salvation Army would be responsible for bringing forward an integration proposal to the LHIN. An integration proposal can mean closure of a service or transfer of those services to another provider.

In this case, no integration proposal was brought to the LHIN.

The LHIN also has the power to reject an integration proposal if they feel it is not in the public interest.

This week the LHIN dealt with a similar case – the Oshawa-based United Survivors Support Centre was facing closure. Services by the Centre were redistributed to Durham Mental Health Services and the Canadian Mental Health Association – Durham in an integration decision on Wednesday.

“While there is no guarantee that the service will not still close, at least there is now an opportunity to rationally look at these services and seek a way to either save them or relocate them to another provider,” said OPSEU President Warren (Smokey) Thomas.

Any integration proposal brought forward to the LHIN is required to include a human resources adjustment plan.

LHINs grapple with consistent approach to community engagement

The 14 Local Health Integration Networks (LHINs) are grappling with a common framework for community engagement.

The issue came to the Central East LHIN January 26th where board members wrestled with the idea of community empowerment versus the LHIN’s own legislative responsibilities.

James Meloche, a Senior Director with the LHIN, raised as a positive example the citizen’s jury model used by Northumberland Hills Hospital during its reorganization last year. Northumberland Hills used a random selection of local citizens to give advice on changes to the hospital.

Many in the community felt that the group had been manipulated by the hospital and that they hadn’t represented the significant dissent in the community towards cuts proposed by the hospital.

Meloche said that while the LHINs were instructed to come up with a common framework, there would still be flexibility for the individual LHINs to determine their own processes. “The paint will never be dry on how you operationalize this,” he said.

Board member Stephen Kylie said the idea of a Citizen’s Jury bothered him, that it may be viewed by the community as elitist.

Foster Loucks, Chair of the Central East LHIN, said he was concerned about the absence of reference to government relations or the involvement of labour, including union and non-union employees. Loucks said the framework appeared too focussed on health care providers and stakeholders.

Loucks also said it was important to communicate how the information shared in these consulations would be used in the decision-making process.

Meloche said the drafters of the framework “didn’t have a heavy dose of realism.”

He also spoke of the need of health care providers to do their own consultation. “We cannot be the only community engagers in the system,” he said.

The LHIN postponed any endorsement of the draft framework to their next meeting in February.

Peterborough still in deficit, quality indicators paint less than rosy picture

The CEO of the Peterborough Regional Health Centre appeared before the Central East LHIN January 26 to give an update on the controversial “Hospital Improvement Plan” (HIP).

While much of his last presentation dealt with financials, the expectation was that this visit was going to be more about the impact of the HIP on quality of care at the hospital.

CEO Ken Tremblay presented what was the worst-kept secret: Peterborough was going to end the year $5 million in deficit despite small surpluses in the last two months of 2010. Much of this deficit was associated with one-time restructuring costs, he said.

The community has been concerned that cuts at the hospital are impacting on quality of care.

Peterborough scored 110 on their Hospital Standardzied Mortality Ratio – an indicator that preventable deaths are about 10 per cent above average (score of 100).

The HSMR compares the actual number of deaths in a hospital with the average Canadian experience, after adjusting for several factors that may affect in-hospital mortality rates, such as the age, sex, diagnosis and admission status of patients. The ratio provides a starting point to assess mortality rates and identify areas for improvement to help reduce hospital deaths.

Tremblay failed to spend much time on quality issues, suggesting the data was up on the hospital’s web site.

In fact, the PRHC “performance dashboard” has considerable red on it – an indicator that the hospital has not improved its performance towards established targets. As an interesting footnote, there is no colour indicator on the dashboard to show where performance had actually declined. The hospital is showing poor performance on a series of indicators ranging from length of stay and alternate level of care occupancy to hand washing and rates of MRSA and C. Difficile.

A year after the HIP was introduced the hospital is still in the process of layoff. To date 145 full-time equivalent positions have been deleted through early retirement, voluntary exits, transfers and natural attrition. 19 FTE layoffs have been accepted, while 17 FTE layoffs had to be rescinded. There are 38 FTE layoffs still in process.

Tremblay acknowledged the irony that this was taking place against a backdrop where the hospital was struggling to recruit part-time workers and some specialized positions.

One of the difficulties the hospital has is recruiting when staff morale is low. Its online presentation shows that only 29.9 per cent of PRHC’s staff responded positively to five composite questions that make up something called the “Organizational Commitment Composite.” The average of hospitals using this tool scores at 55.1 per cent.

Tremblay said he did have success in reducing overtime by 62 per cent and absenteeism was down to an average of 10 days per year. This he credited to the hospital’s wellness program.

Community groups have alleged that patients are being discharged from the hospital before they are ready. The online quality survey has no data on 30-day repeat visits to the hospital.

Tremblay did say they closed 20 beds last October.

Tremblay appeared irritated about a letter in the Peterborough Examiner stating $24 million in funding was clawed back in 2010, and a further $14 million in 2009. Tremblay said the hospital had not earned the money and had to give it back. “Clawback would be an incorrect term,” he said.

After Tremblay had left, acting LHIN CEO Paul Barker was critical of other LHINs for advocating financial bailouts before the hospitals had gotten their house in order.

“We have been consistent in our message to find ways to be more efficient with as little impact on care as possible,” he said. “We have always gotten all the way there on our own.”

He said Peterborough had not been underfunded, but had “not been operating in a proper way.”

Claiming he was speaking personally, he criticized the province for giving the Niagara Health System $15 million last year only to come back to projected deficits for this year and next.

He said hospitals in the Central East LHIN accepted their responsibility and were mindful of risks to quality.

Barker said that when the Minister of Health recently toured Peterborough Regional, she said “this is a place we want to make investments.”’

Tremblay is next to appear before the LHIN in April.

 

LHINs Under Fire: Chair earns $350 per day while going to school

Kathy Durst, the Chair of the Waterloo Wellington Local Health Integration Network (LHIN) is quickly learning about accountability – but perhaps not in the way she imagined.

The LHIN had paid $16,000 of the $20,000 tuition for two courses Durst took at McMaster University on accountability and social responsibility. In addition, Durst claimed $350 a day per diem while attending the courses.

It was reported in the Cambridge Times that Durst claimed $81,900 in per diems last year for a position the LHIN describes as part-time.

Durst says she is sharing her new-found knowledge with her colleagues at the LHIN.

Does she mean her courses, or what it means to have the health minister grilled over your perks by the opposition Tories?

LHINs Under Fire: The buck doesn’t stop here

Both the Tories and the NDP have had the LHINs in their sites recently in the Ontario legislature. While the government maintains it is shifting services out of hospitals and into the community, the reality is that the services are just not there.

Frank Klee (MPP Newmarket Aurora) raised the story of a 28-year-old with muscular dystrophy seeking complex continuing care.

“He’s in a wheelchair and has serious respiratory, heart, bowel and urinary problems, and requires continueous, mechanical ventilator support 24 hours a day,” Klee said. “His parents, now both over the age of 60, can no longer provide the complex continuous care that he needs.”

Klee said the Community Care Access Centre told the family they were unable to help, and referred them to the Central LHIN. The Central LHIN in turn told the family to go back to the CCAC.

Howard Hampton (MPP Kenora – Rainy River) said half the medical surgical beds in Kenora’s Lake of the Woods District Hospital are occupied by 27 “alternate level of care” patients who have been waiting for 130 days for a long-term-care bed.

Hampton said supportive housing “proposal after proposal after proposal” have been taken to the North West LHIN without “much of a response.”

Stories of long term care bed shortages are increasing after the McGuinty government decided to hold the line on new beds.

Health Minister Deb Matthews acknowledged her government still had a lot of work ahead to improve care, and said the LHINs are very focused on the issues the opposition members raised.

LHINs Under Fire: Hospice would rather give back money than deal with LHIN bureaucracy

This is the first year for agencies to sign accountability agreements with the Local Health Integration Networks. Many small agencies are quickly discovering the paperwork and data collection associated with these agreements is overwhelming their ability to provide front-line care.

Steve Clark (MPP Leeds-Grenville) raised the issue in the legislature last week. He said Heather Brough, program coordinator of Hospice North Hastings, had told him that she spends 80 per cent of her time on LHIN paperwork and meetings, taking her away from helping people.

“She’s fed up with the LHINs and is willing to forgo the $52,000 a year the hospice gets from them,” Clark said.

Minister of Health Deb Matthews said she was unfamiliar with the case, but would take a look at it. She said she knows they need to do a better job of building a continuum of care in our health care system.

LHIN Notes: SW LHIN budgets for 15.31 per cent increase in salaries

Board members at the SW LHIN asked Wednesday about a budget line which indicated an increase in LHIN salaries this year. Wasn’t there supposed to be a freeze for non-union staff? The LHIN replied that these were “performance increases” earned in 2009/10 and paid in 2010/11. For performance increases, salaries over $150,000 were limited to 1.5 per cent. There was no indication of how much of a “performance” increase was paid out for those under $150,000 per year, however, the total salary line was increasing by $464,315, or 15.31 per cent more than the previous year. While salary increases were a part of this, the LHIN also argues they are carrying the increased cost of vacant positions which have since been filled. The SW LHIN has 36 full-time equivalent positions.

The budget also gave some idea of how much the LHINs were spending on outside consultants. In 2009/10 the SW LHIN spent $634,381 on outside consultants. In lean times, they are expecting that budget line to drop to $145,730 in the coming year, a whopping 77 per cent drop. This matches what is happening at the Ministry of Health. The overall LHIN operating budget will actually drop by half a percentage to $6,008,850. This does not include allocations to health care providers. Taken together, the SW LHIN operates on .29 per cent of the region’s health services budget.

Is it better to have health care services closer to home, or consolidated in a single location? The SW LHIN apparently likes it both ways. A proposal to consolidate breast cancer services was heralded as increasing efficiency, while a proposal to divest mental health beds to Kitchener was lauded as placing patients closer to home. Board member Dr. Murray Bryant did point out that the breast cancer consolidation would likely result in some of London’s low income women having to take up to four buses to access the program. That would be further from home. He also pointed out that the wait times target set by St. Joseph’s Health Care for the breast cancer program was way too modest.

With all the bad news coming from the Ombudsman’s report and embarrassing series of stories emerging from the Erie St. Clair LHIN, it was no surprise that improving the image of the LHIN was a topic of the Chair’s report. SW LHIN Chair John Van Bastelaar said the LHIN staff were reluctant to call it “marketing.” No matter what it’s called, the SW LHIN has increased its communications/forums budget by 9.69 per cent for this year.