Canadian Blood Services is telling staff that national blood inventory levels are at their lowest since 2008.
In a memo sent out September 30, Chief Supply Chain Officer Ian Mumford calls it “a serious performance gap,” leaving an already demoralized staff to wonder if they are being blamed for poor decisions made by the organization’s executives.
CBS has been dismantling much of its infrastructure around volunteer collections in recent years, including the closures of entire facilities in Thunder Bay, Ontario and Saint John, New Brunswick in 2012.
When an Ottawa-based bloodmobile caught fire this summer, CBS thought the volumes generated by it were insignificant and chose not to use the insurance to replace it. That blood mobile collected 7500 units a year.
Another mobile truck that could generate similar volumes has been sitting idle in an Ottawa yard for most of the year.
When appeals are issued, the call center staff in Sudbury are usually swamped. We’re told the phones ring off the hook and there are too few staff to answer all of these calls. That too has an impact on inventory — but that’s not all.