The Executive Director of the Ontario Home Care Association recently wrote to the Toronto Star making claims about home care agencies being more accountable and transparent. Sue VanderBent also says home care agencies have better client service indicators than ever before. Of course, those who are having difficulty accessing home care in Ontario may beg to differ on the question of access and quality. Natalie Mehra, Executive Director of the Ontario Health Coalition replies to VanderBent below:
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